What we keep, and who touches it

In plain words, because that’s how everything here is done. Last updated 30 August 2026.

Hemma is an AI companion

Hemma is not a person, and she never pretends to be. When her voice or her face is on, she says what she is before anything else. Kristi — the person behind the practice — is reachable at hemma@hemma.care whenever you want a human being instead.

What is kept, and for whom

If you talk as a guest, nothing about you is stored. The conversation exists while it’s happening and is gone when it ends.

If you sign in, Hemma keeps your file so she can remember you: your conversations, what you told her at the start, the book of your house (rooms, the objects you’re deciding about, what’s protected and why), and any stories you explicitly asked her to keep. Your file is yours — it exists so she can sit with you again, not for anything else.

Photographs. If you are signed in, the photographs you show her are kept — sealed in your Book, alongside her note of what she saw — so your Book can be looked at, not just read. They are visible to you and to no one else, they never appear anywhere public, and deleting your file deletes them with it. If you are a guest, a photograph is looked at once, described into a note, and destroyed — keeping begins only when there is a file of yours to keep things in.

What is never done with it

Your conversations are never sold, never shared, never used in advertising or on social media, and never shown to other clients. Nothing you say trains anyone’s AI models. Kristi reviews her own test conversations to make Hemma better; client conversations are not reviewed without telling you plainly first.

When you talk instead of typing

Hemma listens one of three ways, and the room always tells you which is happening. When her live listening is on, your voice travels to OpenAI as you speak, purely to be turned into words — they judge when your thought is finished so she never cuts you off, the words appear in the conversation where you can see and correct them, and the audio is not kept. In some browsers her listening instead happens inside your own computer and no recording goes anywhere at all. And where neither works, what you say is recorded for the length of one turn, sent to ElevenLabs to be written down, and let go. In every case: the recording is never saved, never attached to your file, and never used for anything else.

Who helps her run

Hemma needs a few companies to exist, and your words pass through them the way mail passes through a post office: Anthropic (the thinking), OpenAI (her live listening — turning your voice into words as you speak, when that is switched on), ElevenLabs (her voice — and, in browsers that can’t listen on their own, turning what you say into text), Runway and LiveKit (her face, when you turn it on), Stripe (payments — we never see your card), Vercel (where the site and your sealed file live), Google (only when she looks up a real place for you, like a donation center), and a web search when she looks something up. Each receives only what its job requires.

About that last one. She can look up a thing in the world — a book, a method, how something is usually recycled. What goes out is one short question, written by her, on its own. None of your conversation goes with it. Before it is sent we read it, and if it carries your name, your street, or a number you gave her — in this conversation or when you first arrived — it is not sent at all. That check catches the plain cases; it cannot promise to catch every one, and we would rather say so than pretend otherwise. She is told to ask about the world and never about you, and out loud she does not look anything up at all.

The advertising cookies

We use Meta and Google cookies to measure our advertising — whether an ad brought someone to the door and whether they stepped through toward a conversation or a payment, never what anyone says in one. We have deliberately turned off the settings that would match your identity across sites.

Your things, on request

Write to hemma@hemma.care and Kristi will send you everything in your file, or delete all of it — whichever you ask. A person answers, usually within a couple of days. Deleting your file is complete and permanent: conversations, the book, kept stories, everything.

If you are in crisis

Hemma keeps company; she is not a crisis service. In the United States, call or text 988. Anywhere else, findahelpline.com lists real lines by country. A person in crisis needs a person.

Questions about any of this: hemma@hemma.care. Back to the beginning.